Refund policy
Made to order
Every Vesterfy case is printed and cut for one specific phone model after you order it. Nothing is pre-made or held in stock. Please confirm your exact phone model before completing your order.
If something is wrong with your order
If your case arrives damaged, misprinted, defective, or is not the model you ordered, email within 30 days of delivery with your order number and a photo showing the issue. We will send a replacement free of charge, and you will not be asked to ship the original back.
Change of mind
Because each case is produced to order, we are generally unable to accept returns simply because you changed your mind or selected the wrong model by mistake.
If you are a consumer in the European Union or United Kingdom, you have a statutory right to cancel within 14 days of receiving your order, and nothing in this policy affects that right. To exercise it, email us within 14 days of delivery. Return shipping is at your cost unless the item was faulty, and a refund is issued once the item reaches us in unused condition.
Order cancellation
Orders can be cancelled for a full refund only before production begins, which is usually within a few hours of ordering. Email us as soon as possible and we will cancel if production has not started.
Refunds
Approved refunds are issued to the original payment method. Depending on your bank or card issuer, funds typically appear within 5 to 10 business days of the refund being processed.
Lost or undelivered parcels
If tracking shows no movement for 10 business days, or the parcel is marked delivered but you did not receive it, contact us. We will open an investigation with the carrier and replace or refund your order where the carrier confirms the parcel is lost.
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